Data Deletion Policy

Every member can request deletion in the app or from the web. Pausing a profile is not account deletion.

1. Recovery period

The account is disabled and enters a 30-day recovery period. Signing back in during that period may cancel the request where recovery remains available. After 30 days, the purge removes the authentication account and associated profile data.

2. Request without app access

Email privacy@silarah.com from the account address with subject “Delete my Silarah account”. We may perform proportionate verification. Do not email identity documents unless a secure route is specifically provided.

3. What is deleted

The purge removes or de-identifies the account, profile, preferences, photos and private storage, interests, matches, messages, notification tokens and other user-linked service data, subject to limited lawful retention. Material another member saved outside Silarah cannot be recalled from their device.

4. Limited retention

We may keep the minimum information necessary for payment and tax records, legal obligations, fraud and abuse prevention, security, dispute resolution, enforcement history and proof of consent. Applicable intermediary rules may require registration information and removed content to be preserved for 180 days, or longer under a lawful order. Retained data is restricted from discovery and marketing and deleted or de-identified when the purpose or legal period ends. Encrypted backups expire on normal rotation. In-app Privacy requests, responses and associated case records are retained while unresolved and for 12 months after resolution, then erased from active systems unless a documented legal hold applies. Holds are access-restricted and reviewed; after a hold ends, an already-expired case becomes eligible for erasure. Unlinking a deleted account does not anonymise the request text. Backup copies expire through provider rotation. This case-retention schedule does not extend retention of the underlying profile or authorise unrelated processing.

5. Delete or export specific data

Edit profile fields and delete or replace photos in the app. Profile → Settings → Privacy → Download my data creates an immediate machine-readable archive. For access, correction, restriction, an omitted export category or deletion of another category, email privacy@silarah.com. We explain if a lawful exception applies or deletion makes a feature unavailable.

6. Cancel subscriptions separately

Account deletion does not cancel Google Play billing. Cancel the subscription in Google Play before deleting. Deletion does not itself create a refund; see the Refund Policy.

7. Timing and confirmation

Verified requests are processed without undue delay. In-app deletion is scheduled after the stated 30-day recovery period; other requests follow applicable legal deadlines. Contact privacy@silarah.com if the process does not behave as described.