Refund Policy

Silarah subscriptions are non-refundable, except for duplicate, unauthorised or incorrect charges and failures caused by Silarah.

1. Subscriptions are non-refundable

Silarah subscription payments are final and non-refundable once a purchase is completed, including for any unused part of a billing period. The price, billing period and renewal terms are shown by Google Play and on the purchase screen before you pay. This Policy does not limit any statutory right that cannot be excluded under applicable consumer law.

2. When we do not refund

We do not refund because you changed your mind, did not find a match, did not receive interests or replies, did not use Premium, found a member incompatible, became engaged or married, forgot to cancel before a renewal, uninstalled the app, paused or deleted your account, or lost access after we enforced the Terms of Service or Community Guidelines.

3. When we do refund

We refund only when: you were charged more than once for the same subscription period; a charge is confirmed as not authorised by you; you were charged a different amount from the price shown at purchase; or Premium did not work for a substantial part of the paid period because of a fault on Silarah’s side that we could not fix within a reasonable time after you reported it. The refund covers the duplicate, unauthorised or excess amount, or the affected part of the period, and is paid through Google Play to the original payment method.

4. Google Play purchases

Payments are processed by Google Play, not by Silarah, and Silarah never sees your card or bank details. Google Play may independently grant a refund under its own policies; for example, Google offers a refund request flow for many purchases made within 48 hours. Those decisions are made by Google and are outside this Policy. When a purchase is refunded by Google or by us, the Premium access it paid for ends.

5. How to request an eligible refund

Email support@silarah.com from your Silarah account email, preferably within 30 days of the charge, with the Google Play order ID (it begins with GPA.), the charge date and a short description. We may ask for proportionate evidence, such as a screenshot showing both charges. Never send card numbers, bank details, passwords or OTP codes. Later requests are considered where the law requires it.

6. Cancellation and renewal

You can cancel at any time in Google Play under Payments & subscriptions, or through Manage Subscription in the app. Cancelling stops the next renewal; you keep Premium until the end of the period you already paid for, and that period is not refunded. Uninstalling the app, pausing a profile or deleting a Silarah account does not cancel Google Play billing. A free trial, if offered, becomes a paid subscription unless cancelled before the deadline shown.

7. Changes to Premium

We may add, change or retire individual Premium features as the Service develops. If a change materially reduces what you paid for during an active period, we will offer a reasonable remedy, such as an equivalent feature, extra time or a proportionate refund, where applicable law requires it.

8. Contact

Billing questions: support@silarah.com. Formal complaints: grievance@silarah.com. Nothing in this Policy affects non-waivable statutory rights.